We are looking for a Call Center Representative (CSR) to handle customer inquiries and support requests with professionalism and efficiency. The ideal candidate will have strong communication skills, the ability to resolve issues quickly, and a customer-first attitude. Responsibilities include managing inbound and outbound calls, providing accurate information, resolving customer concerns, and ensuring customer satisfaction.
Responsibilities:
● Answer inbound calls and make outbound calls to customers.
● Assist with inquiries, complaints, and service requests.
● Provide accurate information and troubleshoot customer issues.
● Maintain customer records and log interactions.
● Ensure customer satisfaction and follow up as necessary.
Requirements:
● High school diploma or equivalent.
● Proven experience in a call center or customer service role.
● Excellent verbal and written communication skills.
● Proficiency with CRM systems and call center technology.
● Strong multitasking, organizational, and time-management skills.
● Ability to remain calm under pressure and handle challenging customers.
● Flexibility to work in rotating shifts, including weekends or holidays.
Skills Required:
● Excellent communication and problem-solving skills.
● Prior experience in a call center or customer service role.
● Proficient with CRM software and data entry.
● Ability to work in a fast-paced environment and handle difficult situations calmly.
Benefits and Rewards:
● Competitive salary with performance-based incentives.
● Health, dental, and vision insurance coverage.
● Paid time off (PTO) and holiday pay.
● 401(k) plan with company match.
● Opportunities for career growth and professional development.
● Employee recognition programs and team-building activities.
Work Environment:
● Fast-paced, supportive, and team-oriented environment.
● Opportunities for remote or hybrid work depending on the location.
● Ongoing training and resources provided to ensure success in your role.
● Positive, customer-focused atmosphere with a commitment to work-life balance.
How to Apply:
● Send your resume and cover letter to info@eqvnox.com
● You can also follow this link to apply for the position https://eqvnox.com/careers/
