We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive experience for our clients. You will be the first point of contact for our customers, playing a crucial role in building and maintaining strong relationships.
Responsibilities:
● Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
● Resolve customer issues and complaints with effective problem-solving skills.
● Provide information about products and services to assist customers.
● Maintain accurate records of customer interactions and transactions in the CRM system.
● Collaborate with team members to improve customer service processes and workflows.
● Follow up with customers to ensure their issues have been resolved satisfactorily.
● Stay updated on product knowledge and company policies to provide accurate information.
Requirements:
● High school diploma or equivalent; a bachelor’s degree is a plus.
● Proven experience in a customer service or support role.
● Familiarity with customer relationship management (CRM) software.
● Ability to handle difficult situations and maintain professionalism.
● Strong attention to detail and organizational skills.
Skills Required:
● Excellent verbal and written communication skills.
● Strong problem-solving abilities and a customer-oriented mindset.
● Ability to work independently and as part of a team.
● Proficiency in Microsoft Office Suite and other relevant software tools.
● Multitasking skills to manage various customer requests simultaneously.
Benefits and Rewards:
● Competitive salary with performance-based incentives.
● Health, dental, and vision insurance options.
● Paid time off (PTO) and holidays.
● Opportunities for career advancement and professional development.
● Supportive and inclusive work culture.
● Employee recognition programs and team-building activities.
Work Environment:
● Fast-paced and dynamic environment with a focus on teamwork.
● Opportunities for remote or hybrid work based on performance.
● Continuous training and support to enhance customer service skills.
● Positive atmosphere that encourages open communication and feedback.
How to Apply:
● Send your resume and cover letter to info@eqvnox.com
● You can also follow this link to apply for the position https://eqvnox.com/careers/
