We are on the lookout for a passionate and skilled IT Support Specialist to become a vital part of our dynamic team. In this role, you will be the first point of contact for our employees, providing essential technical assistance for a variety of computer systems, software applications, and hardware. Your expertise will help ensure that our technology infrastructure runs seamlessly, allowing our team to focus on their core tasks without interruption.
Responsibilities:
● Respond to IT support requests via phone, email, and in-person, providing timely assistance to end-users.
● Troubleshoot hardware and software issues, performing diagnostics to resolve technical problems.
● Install, configure, and maintain computer systems, peripherals, and software applications.
● Manage user accounts, permissions, and access controls to ensure data security.
● Conduct regular system updates and backups, ensuring compliance with IT policies.
● Maintain documentation of IT processes, procedures, and user guides for reference.
● Assist with the implementation of new technologies and provide training to staff as needed.
Requirements:
● Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
● Proven experience in IT support or helpdesk roles.
● Familiarity with operating systems (Windows, macOS, Linux) and common software applications.
● Knowledge of networking principles and troubleshooting techniques.
Skills Required:
● Strong problem-solving and analytical skills.
● Excellent communication and interpersonal abilities.
● Ability to work independently and manage multiple tasks effectively.
● Proficiency in remote support tools and ticketing systems.
● Customer service-oriented mindset with a focus on user satisfaction.
Benefits and Rewards:
● Competitive salary with performance-based incentives.
● Comprehensive health, dental, and vision insurance options.
● Paid time off (PTO) and holidays.
● Opportunities for professional development and certifications.
● A collaborative and innovative work environment.
● Flexible working hours and remote work options.
Work Environment:
● Fast-paced and dynamic atmosphere with a focus on teamwork.
● Opportunities to work on diverse projects and technologies.
● Continuous training and support to enhance technical skills.
● Positive culture that encourages open communication and collaboration.
How to Apply:
● Send your resume and cover letter to info@eqvnox.com
● You can also follow this link to apply for the position https://eqvnox.com/careers/
